Frequently Asked Questions (FAQs)

NDIS FUNDING

We support NDIS Participants and can currently accept self managed and plan managed payments.

Please note that we are not an NDIS provider. However, we are able to accept NDIS Self Managed payments if your budget allows for consumables, and for NDIS Plan Managed payments, in most cases the Plan Managers approve all of our orders with the exception of a few products. This usually depends on your plan and what your budget allows. If you're unsure, please speak with your Plan Manager about the items you wish to order before placing an order.

If you have any other questions regarding this, please feel free to contact us info@sanguinecrew.com

SHIPPING INFO

SHIPPING INFO

Postage within Australia 

  • Standard postage $10 flat rate, free standard postage over $100.
  • Express Postage $15 flat rate, free express postage over $150.

All items will be shipped within 3 business days, if we are unable to do this for some reason we will contact you ASAP.

Please see our Shipping Policy here.

RETURN & EXCHANGE POLICY

We want you to be 100% satisfied with your purchase. If you change your mind, you will be able to return your item for a store credit. 

Subject to the following conditions.

  • Items must be returned within 14 days of receiving your parcel. We suggest that all items are tried on as soon as they are received to ensure you are able to return items in the timeframe.
  • Items must be returned in original condition, unworn, unaltered, unwashed and with tags still attached, void of any make-up or odours.

Due to hygiene reasons socks are final sale and can not be returned.

For any other queries on returns & exchange please email us info@sanguinecrew.com

Our full Return & Exchange Policy can be found here.

INTERNATIONAL PURCHASES

Currently we are shipping to New Zealand, USA, Canada, England, Scotland & Ireland. If you live in a country that we dont send to at the moment, please contact us info@sanguinecrew.com and we will do our best to sort a solution out for you.

WHY BAMBOO

Bamboo is an extremely soft, breathable, great for hot weather and also insulating so it can also be worn in winter, its moisture wicking and also anti-bacterial. Its hypoallergenic, meaning its great for people with sensitive skin. 

SIZING

We have created Sanguine Crew items as true to Australian sizes as possible. It is designed to be loose loungewear.

If you have any other questions or would like measurements of the items please contact info@sanguinecrew.com

Please see our full sizing chart here.